PRIVACY POLICY

 

Privacy Policy

Glacier Fitness
Last updated: 12 November 2026

At Glacier Fitness, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains how we collect, use, store and manage your information.

1. Information We Collect

We may collect personal information when you contact us, submit an enquiry, book a consultation, register for a service or become a client.

This may include:

  • Your name, email address and phone number.

  • Information about your fitness goals and training preferences.

  • Health and medical information you voluntarily provide through pre-exercise questionnaires or consultations.

  • Booking, membership and payment information.

  • Information collected through our website and advertising platforms.

2. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and arrange consultations.

  • Provide personal training and fitness services.

  • Manage bookings, memberships and payments.

  • Tailor exercise programs to your individual needs.

  • Communicate important information about your services.

  • Improve our website, advertising and customer experience.

  • Send marketing communications where you have consented or where otherwise permitted by law.

We do not sell your personal information.

3. Google Ads and Online Enquiries

Glacier Fitness uses Google Ads to promote our services.

If you submit an enquiry through a Google lead form, the information you provide may be shared with Glacier Fitness so we can contact you about your enquiry.

We use this information to respond to your request and provide information about our services. Submitting an enquiry does not automatically subscribe you to ongoing marketing emails.

Our website may also use cookies and analytics tools to understand website traffic and measure advertising performance.

4. Storage and Disclosure of Information

We take reasonable steps to protect your personal information against unauthorised access, misuse, loss or disclosure.

We may use trusted third-party service providers to manage bookings, payments, communications and business operations. These providers may process information on our behalf, including through systems located outside Australia.

We only share personal information where reasonably necessary to provide our services, with your consent, or where required or permitted by law.

5. Health Information

Any health or medical information you provide is used to help us understand your exercise needs and deliver appropriate fitness services.

We treat health information as sensitive and take additional care to protect its confidentiality.

6. Accessing or Correcting Your Information

You may contact us to request access to, or correction of, the personal information we hold about you.

You may also request that we delete information where it is no longer required, subject to applicable legal and record-keeping obligations.

7. Marketing Communications

You can opt out of marketing communications at any time by following the unsubscribe instructions in an email or contacting us directly.

8. Changes to This Policy

We may update this privacy policy periodically to reflect changes to our business practices or legal requirements. The latest version will be available on our website.

9. Contact Us

If you have questions, concerns or complaints about how your personal information is handled, please contact:

Glacier Fitness
Sutherland, NSW, Australia
Email: glacierfit@gmail.com
Phone: 0466 392 746
Website: https://www.glacierfitness.net

We will review privacy complaints and respond within a reasonable timeframe.